FAQ

Are you a new client? Register with us in 15 minutes or less:
 

  1. Start your account in our online portal by visiting the Book Now page.

  2. Fill in all the relevant information on the Pet Care tab.

  3. Request your visits on the My Schedule tab.

That's it! We will reach out right away to schedule a time to meet you and your kitty at your home ahead of your trip. We will go through your profile in the portal to make sure we have all the detailed instructions we need. While you're gone, we'll send you visit updates each time we come by email. We send pictures on at least the first visit, last visit, and once a week in between.

If you would like to reach out through the chat in the bottom right of the page, Contact Us on the homepage or by email, please send us a little information about yourself and the days you require visits and we will respond same day.

 

General Questions:

Do you send pictures?

Yes! We send pictures on at least the first visit, last visit and once a week in between. You will receive them via email with our visit updates. If we get some cute playtime pictures anytime in your trip, we'll definitely send them!

When do you visit?

Our time slots are:

  • Early Morning - 6:00 - 9:00 a.m.

  • Morning - 6:00 a.m. - 12:00 p.m.

  • Afternoon/Evening - 3:00 - 9:00 p.m.

  • Late Evening - 6:00 - 9:00 p.m.

  • Anytime - where ever fits our schedule, typically morning or afternoon. We time our visits so we arrive in the same time of day each visit.

  • Overnights - 8 hours, typically between 8:00 p.m. and 9:00 a.m.

I need a pet sitter last minute - are you open?

Yes, it's likely we are! We keep times open so we are available for last minute registration meetings and cat sitting services.

 

What do you do during a cat sitting visit?

We will feed your kitty, change the water daily and scoop litter with every visit, along with any other chores you need (take out trash, rotate the lights, pick up mail, etc). For a 30 minute visit, this takes ~10 minutes or less. Then we focus on making your cat feel special for the remaining time left in the visit. We will play with them, brush them, pet them, have lap/chest time- anything to make them happy.

For overnights, we will stay for at least 8 hours. Overnights include evening and morning feedings, litter and play time.

Do you have insurance?

 We are insured and bonded through Pet Sitters Associates and a member of Pet Sitters International (PSI), a professional pet sitters organization.

What medical services to you perform?

We can pill cats, give inhalers, give liquid oral medication or add medication to food. We do not offer diabetic injections or sub-q fluids at this time but can refer you to a couple vet techs that work with us that do.

Do you have staff?

Yes! We have an incredible team of sitters that cover most of the neighborhoods in San Francisco. You can read more about them here. These great ladies and gents on staff have years of experience volunteering at shelters, owning cats themselves and even working with other cat sitting companies. All our sitters are background checked, bonded, insured and employees of Precious Fur and deliver great service. We have never received anything but praise for the sitters on staff.

 

What is your service area?

Please see the map below. 

 

 

 

 

 

 

 

 

 

 

What are your business hours?

 

You can call us Mon.-Fri. from 9-6 or Sat. from 10-2. If we miss your call, we will return your call that same day.

Do you charge extra on holidays?

We have a small fee on certain holidays. See our whole list of holidays and fees here.

Scheduling Portal

After you submit your initial booking information through the Book Now page or by sending us an email through Contact Us. We capture all registration information through the portal, including feeding and general care instructions. 

There are lots of benefits to the scheduling portal. You can...

  • See our visit update messages and pictures taken during the visit. You can reply to any message through the portal browser, through the app, or via email.

  • Update all your information so we have the most up-to-date info available.

  • Add a picture of your pet.

  • View upcoming scheduled services or request future services.

  • View your invoice and pay with credit card or ACH bank transfer.

  • Review the help page if you have any questions on how to use the portal.

  • Approve our service agreement.

 

Payment Questions:

 

When are payments due?

Payment is required no later than the day before services begin. 

What is your cancellation policy?

Cancellations are fully refundable if made more than 48 hours before the sit window begins.   Cancellations made the 24 hours before the sit window begins will receive 100% credit toward future service.   Cancellations made less than 24 hours before the sit window begins will not be refundable (all sitters have already planned their days around the sit!)  Thank you for understanding!

 

Can I book a last-minute request?

Yes! However, please be aware that last-minute booking (same or following day) will include a $10.00 surcharge. We'll get moving to find you a great sitter!

 

How do you accept payment?

We take credit cards and ACH bank transfers through our scheduling portal. If that is not possible, we accept Venmo, checks made out to Precious Fur or cash.

 

Recommended businesses personally used by Precious Fur

 

Nob Hill Cat Clinic

General practice feline vet hospital

1540 California St, San Francisco, CA 94109

Vet Pronto

Mobile veterinarians

Shear Pets

Mobile Cat and Dog Grooming

 

VCA San Francisco Veterinary Specialists

Multi-specialty veterinary referral hospital and 24 hour emergency

600 Alabama Street, San Francisco, CA, 94110

A Gentle Rest - Dr. Ari E. Rozycki

In-home end of life services

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